Terms of service
GENERAL TERMS AND CONDITIONS – ZYNVISTA
This website is operated by Seravanna Limited ("we", "us", "our", "Seravanna" or the "Entrepreneur"). By visiting our website and/or purchasing anything from us, you ("you", "the Customer") are using our "Service" and agree to be bound by the following terms and conditions ("Terms of Use" and "Terms"), together with any additional terms, policies and notices referenced or linked herein. These Terms of Use apply to all users of the website, including visitors, suppliers, customers, merchants and contributors of content.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable mandatory UK consumer protection law. Where any provision of these Terms is more restrictive than your statutory rights, your statutory rights shall prevail.
SECTION 1 – TERMS OF USE OF THE WEBSITE
1.1 By agreeing to these Terms of Use, you confirm that you are at least 18 years of age. If you have reached the age of majority in your country of residence and are responsible for any minor dependents who use this website, you accept responsibility for that use.
1.2 You may not use our products for any unlawful or unauthorised purpose, and you must not use the Service in any way that infringes any law applicable in your jurisdiction (including, without limitation, copyright laws).
1.3 You must not transmit any worm, virus or other code of a destructive nature.
1.4 We may suspend or terminate your access to the Service if you materially breach these Terms. Where reasonably practicable and not prevented by law, we will give you notice and, where the breach is capable of being remedied, an opportunity to remedy it before terminating. This clause does not affect your statutory rights or any rights or remedies that have already accrued to either party.
SECTION 2 – COMPANY IDENTITY
Company Name: Seravanna Limited Companies House Number: 16627156 Brand: ZynVista Customer Service Email: info@zynvista.com Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
SECTION 3 – GENERAL TERMS AND CONDITIONS
3.1 We may, acting reasonably, refuse service in line with applicable UK law. We will not refuse service on grounds protected by the Equality Act 2010 (such as age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation).
3.2 You understand that your content (excluding payment card information, which is always transmitted using encrypted channels) may be transmitted unencrypted and may involve: (a) transmissions over various networks; and (b) modifications to meet and adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Service or any content on the website without our prior written permission. This does not restrict your normal personal, non-commercial use of the website as a customer.
SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1 The material on this website is provided for general information purposes only. While we take reasonable care to keep it accurate, we make no warranty that it is complete, current or error-free, save where required by law. Any reliance on it is at your own risk, except in respect of legally binding pre-contractual information that we are required to provide to you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.2 This website may contain historical information that is not necessarily current; it is provided for reference only.
4.3 We may update the website at any time, but have no obligation to do so. You are responsible for monitoring changes, except where law requires us to notify you (for example, of changes to these Terms or to the contract between us).
SECTION 5 – CHANGES TO THE SERVICE AND PRICES
5.1 The price payable for any product is the price displayed on the website at the time you place your order. Prices may change in future, but such changes will not affect orders we have already accepted, except where required by law.
5.2 We may change or discontinue the Service (or any part of it) at any time. Where we have an existing contract with you, we will give you reasonable notice and, if you no longer wish to proceed, refund any sums you have paid in advance for goods we will not be supplying.
5.3 Subject to clause 5.2 and to your statutory rights, we shall not be liable to you or any third party for any modification, price change, interruption or discontinuance of the Service, save for losses that are a foreseeable consequence of our breach.
SECTION 6 – PRODUCTS OR SERVICES
6.1 Certain products or services may be available exclusively online. These products may have limited availability and are subject to our Returns Policy (Section 16) and your statutory cancellation rights.
6.2 We make every reasonable effort to display the colours and images of our products accurately. However, we cannot guarantee that your device's display of any colour will be accurate, and minor differences between the on-screen image and the actual product (such as in colour, shade or finish) do not amount to a defect.
6.3 We may, on a case-by-case basis, limit the sale of our products or Services to any person, household, geographic region or jurisdiction, and may limit the quantities offered. Product descriptions and prices are subject to change at any time, but such changes will not affect orders we have already accepted. We may discontinue any product at any time. Any offer for any product or service is void where prohibited by law.
6.4 Goods we supply to you will conform to the requirements of the Consumer Rights Act 2015 (including that they will be of satisfactory quality, fit for any particular purpose made known to us, and as described). Beyond those statutory standards, we make no warranty that the products will meet your particular expectations.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
7.1 Our acceptance of your order takes place when we send you an order confirmation, at which point a binding contract is formed between you and us. Until that point we may decline your order. We may also, acting reasonably, limit or cancel quantities purchased per person, per household or per order.
7.2 These restrictions may include orders placed by or under the same customer account, the same payment card, or orders using the same billing or shipping address. If we cancel an order after it has been accepted, we will refund any payment you have made for that order in full and without undue delay. We may attempt to notify you using the email address, billing address or telephone number you provided. We may limit or refuse orders that we reasonably believe are placed by resellers or distributors.
7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made on our website, and to update your information promptly so that we can complete your transactions and contact you as needed.
SECTION 8 – PRICE
8.1 All prices for products displayed on the Website are strictly exclusive of value added tax (VAT), import duties, customs clearance fees and any other local taxes or charges applicable in the country of destination. As the Entrepreneur does not charge VAT on these sales (see Section 12), the Customer is solely responsible for all such import-related costs.
8.2 The price you pay for any product is the price displayed at the time you place your order and which is confirmed in our order confirmation. Once we have accepted your order, we will not increase the price for that order, save where required by law.
8.3 Where, exceptionally, we offer products at prices that are linked to fluctuations in financial markets or other factors outside our reasonable control, this will be clearly stated in the offer and the indicative nature of the price will be highlighted before you place your order.
8.4 We may change the prices of products displayed on the website at any time before you place an order. Price changes will not affect orders that we have already accepted, except in the case of an obvious pricing error within the meaning of Section 13 or where a change is otherwise required by law.
SECTION 9 – OPTIONAL TOOLS
9.1 We may give you access to third-party tools that we do not monitor and over which we have no control or influence.
9.2 Such tools are provided "as is" and "as available" without any warranty from us. To the maximum extent permitted by UK law, we are not liable to you for your use of any optional third-party tools. Nothing in this clause excludes liability that cannot be excluded under UK law (for example, liability for death or personal injury caused by our negligence, or for fraud).
9.3 Use of any optional third-party tool is at your own risk. You should review the relevant third-party terms and conditions before using such tools.
9.4 We may offer new services or features through the Website (including new tools and resources). These will also be subject to these Terms of Use.
SECTION 10 – THIRD PARTY LINKS
10.1 Certain content, products or services available through our Service may include third-party materials.
10.2 Third-party links may take you to websites that are not affiliated with us. We do not endorse, review or evaluate such websites and, to the extent permitted by law, accept no responsibility for them or for any third-party materials, products or services.
10.3 We are not responsible for any damage or loss related to transactions you enter into with third parties via third-party websites. Please review the relevant third-party policies before entering into any such transaction. Complaints about third-party products or services should be directed to the relevant third party. This clause does not affect any rights you may have against us under the Consumer Rights Act 2015 or other applicable law in respect of products that we supply to you.
SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
11.1 If you send us creative ideas, suggestions, plans or other materials, whether at our request (e.g. competition entries) or unsolicited, by any means (collectively, "Comments"), you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, edit, copy, publish, distribute and translate those Comments in any media in connection with our business. You retain ownership of, and (to the extent permitted by law) any moral rights in, your Comments. We are not obliged to: (a) keep any Comments confidential; (b) pay compensation for any Comments; or (c) respond to any Comments.
11.2 We may, but are not required to, monitor, edit or remove any content that we reasonably consider unlawful, offensive, threatening, defamatory, libellous, obscene or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms.
11.3 You agree that your Comments will not infringe the rights of any third party (including copyright, trade mark, privacy, personality or other proprietary rights), will not contain unlawful, abusive, defamatory or obscene material, and will not contain any virus or other malware. You may not use a false email address, impersonate another person, or otherwise mislead us as to the origin of Comments. You are solely responsible for the accuracy of your Comments.
11.4 We accept no liability for Comments posted by you or any third party, except where such liability cannot be excluded under UK law.
SECTION 12 – IMPORT AND VAT
12.1 Origin of shipment: The Customer acknowledges that all goods ordered through this website are shipped directly from a third party supplier located outside the European Union (EU) and the United Kingdom. The goods do not enter the flow of trade within the United Kingdom or the EU via the Entrepreneur.
12.2 Place of supply and VAT exemption: Under applicable VAT provisions (including Articles 32-33 of EU Directive 2006/112/EC and equivalent national provisions such as Section 7 of the UK Value Added Tax Act 1994), the place of supply for VAT purposes is deemed to be the country where the transport begins (i.e. outside the EU/UK). Accordingly, the Entrepreneur does not charge any VAT on the sale of these goods. The prices shown are therefore net of any VAT or import duties.
12.3 Customer as importer: Customer acts as importer for the goods to the specified country of delivery. Customer is solely and fully responsible for complying with all import formalities and regulations of the country of destination.
12.4 Customer's Sole Responsibility for Import Costs: Customer expressly acknowledges and agrees that it is solely responsible for declaring and paying all applicable import costs upon arrival of the goods in the country of destination. This includes, but is not limited to: (a) Import VAT at the rate applicable in the country of destination; (b) Duties, tariffs or charges; (c) Customs clearance fees, brokerage fees or administrative charges levied by customs authorities or the postal/courier service.
These costs are usually collected from the Customer by the delivering postal or courier service prior to or at the time of delivery. The Entrepreneur is not involved in the assessment or collection of these import costs.
12.5 No liability for import costs or delays: Under no circumstances shall the Entrepreneur be liable for any import VAT, duties, taxes or charges levied on the goods, nor for any delays, seizures or non-delivery resulting from the Customer's failure to comply with import regulations or to pay the necessary import costs. By placing an order, the Customer expressly accepts these terms and conditions and indemnifies the Entrepreneur against all claims or costs related to the import process and associated charges.
SECTION 13 – ERRORS AND OMISSIONS
13.1 Our website or the Service may occasionally contain typographical errors, inaccuracies or omissions in product descriptions, prices, promotions, offers, shipping costs, delivery times or availability.
13.2 We may correct any errors, inaccuracies or omissions and may change or update information at any time. Where a pricing or product description error is sufficiently material that a reasonable customer would have recognised it as an error (an "obvious error"), we may decline to fulfil or may cancel an affected order, even after we have accepted it. In such cases, we will notify you and refund any sums you have paid for that order in full and without undue delay. This does not affect orders that have been correctly priced and described.
13.3 We are under no obligation to update, amend or clarify information in the Service or on any related website except as required by law.
SECTION 14 – PROHIBITED USES
14.1 In addition to other prohibitions set out in these Terms, you must not use the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful act; (c) to violate any UK or international law, regulation or rule; (d) to infringe our or any third party's intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, threaten or discriminate against any person on the basis of any characteristic protected under the Equality Act 2010 (or otherwise); (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that will or may be used to affect the functionality of the Service or any related website, other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or unlawful purpose; or (k) to interfere with or circumvent any security feature of the Service or any related website.
14.2 We may suspend or terminate your access to the Service if you breach this clause, in line with Section 1.4.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
15.1 We make no warranty that the Service will be uninterrupted, timely, secure or error-free, or that the results of using the Service will be accurate or reliable, except to the extent required by your statutory rights.
15.2 We may suspend or discontinue the Service at any time. Where we do so, we will give reasonable notice where practicable, and where you have paid in advance for goods we are no longer able to supply, we will refund you in full.
15.3 Subject to clause 15.5, the Service and any content on the website (other than the goods we supply to you) are provided "as is" and "as available", without any express or implied warranty as to availability, security or accuracy. In relation to goods we supply to you, the statutory rights set out in the Consumer Rights Act 2015 (including that goods will be of satisfactory quality, fit for purpose, and as described) apply in full and are not affected by these Terms.
15.4 Subject to clause 15.5, we will not be liable to you for: (a) any loss that was not foreseeable to both you and us at the time the contract was formed; (b) any loss not caused by our breach of these Terms or our negligence; or (c) any business loss (including loss of profits, revenue, savings, business opportunity, or loss of or damage to data) where you are using the Service for the purposes of your trade, business, craft or profession. Subject always to clause 15.5, our total liability to you in respect of any contract for the sale of goods shall not exceed the price paid for the goods in question.
15.5 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by sections 9, 10, 11, 13, 14 and 15 of the Consumer Rights Act 2015 (and any other terms which by law cannot be excluded or limited); (d) defective products under the Consumer Protection Act 1987; or (e) any other liability which cannot lawfully be excluded or limited.
SECTION 16 – CANCELLATION AND RETURNS
16.1 Statutory right of cancellation. If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order without giving any reason within 14 days from the day on which you (or a person nominated by you, other than the carrier) acquire physical possession of the goods. Where your order consists of multiple goods delivered separately, the 14-day period runs from the day you receive the last item.
16.2 How to cancel. To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, by email to info@zynvista.com, or by post to the address shown in Section 2). You may, but are not required to, use the model cancellation form available on request. To meet the cancellation deadline, it is sufficient that you send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
16.3 Returning the goods. Once you have notified us of your cancellation, you must send the goods back without undue delay, and in any event no later than 14 days from the day on which you communicated your cancellation to us. We will tell you the return address at the time you notify us of your cancellation. Because the goods are dispatched directly from our supplier outside the United Kingdom (see Section 12), the return address may be a non-UK address. The deadline is met if you send the goods before the 14-day period has expired.
16.4 Cost of return. You will bear the direct cost of returning the goods. By accepting these Terms you acknowledge that you have been clearly informed in advance, in accordance with regulation 35(5) of the 2013 Regulations, that you will bear this cost.
16.5 Refunds. We will refund all payments received from you for the goods, including the cost of standard delivery (but not any supplementary delivery cost arising from your choice of a delivery option that is more expensive than the cheapest standard delivery offered by us). We will make the refund without undue delay and in any event no later than 14 days after (a) the day we receive the goods back, or (b) the day you supply evidence that you have sent the goods back, whichever is the earlier. We will issue the refund using the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
16.6 Diminished value. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
16.7 Faulty, misdescribed or not-as-described goods. Your statutory rights under the Consumer Rights Act 2015 in respect of faulty, misdescribed or not-as-described goods (including the short-term right to reject within 30 days, the right to repair or replacement, and the right to a price reduction or final right to reject) apply in full and in addition to your right of cancellation set out above. If you wish to exercise any of these rights, please contact us at info@zynvista.com.
16.8 Exceptions to the right of cancellation. The right of cancellation does not apply to certain categories of goods, including (without limitation) goods that are sealed for health protection or hygiene reasons and have been unsealed after delivery, goods made to your specifications or clearly personalised, goods that are liable to deteriorate or expire rapidly, and any other category excluded under regulation 28 of the 2013 Regulations.
SECTION 17 – INDEMNITY
This Section 17 does not apply to you if you are a consumer (i.e. an individual using the website wholly or mainly for purposes outside of your trade, business, craft or profession). For all other users, you agree to indemnify, defend and hold harmless ZynVista, Seravanna Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any third-party claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or third-party right.
SECTION 18 – SEVERABILITY
If any provision of these Terms is held by a court or other competent authority to be illegal, invalid or unenforceable in whole or in part, that provision (or the relevant part of it) shall be deemed deleted to the extent necessary, and the remaining provisions shall continue in full force and effect. Where reasonable, the deleted provision shall be replaced by an enforceable provision that most closely reflects its original commercial intent, without prejudice to your statutory rights.
SECTION 19 – TERMINATION
19.1 The obligations and liabilities of the parties that arose prior to the termination date shall survive termination for all purposes.
19.2 These Terms apply until terminated by either you or us. You may stop using our Services and the website at any time. If we have an outstanding contract with you (e.g. an order in progress), the contract for those goods will continue to be governed by these Terms until completed.
19.3 If we reasonably consider that you have materially breached these Terms, we may suspend or terminate your access to our Services. Where reasonably practicable and where the breach is capable of being remedied, we will give you notice and an opportunity to remedy the breach before terminating. You will remain liable for all amounts properly due up to the date of termination. Termination does not affect any of your accrued statutory rights.
SECTION 20 – ENTIRE AGREEMENT
20.1 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any right under these Terms is only effective if it is in writing.
20.2 These Terms, together with our Privacy Policy and any other policies published by us on this website or in connection with the Service, and any individual order confirmation we send you, constitute the entire agreement and understanding between you and us, and supersede all prior or contemporaneous agreements, communications and proposals (whether oral or written) between you and us, including but not limited to prior versions of these Terms. Nothing in this clause limits our liability for fraud or fraudulent misrepresentation.
20.3 In accordance with section 69 of the Consumer Rights Act 2015, where there is any doubt about the meaning of a written term in these Terms, that term shall be interpreted in the way that is most favourable to you as the consumer.
SECTION 21 – APPLICABLE LAW AND JURISDICTION
21.1 These Terms and any contract for the sale of goods between you and us are governed by the laws of England and Wales.
21.2 You and we both agree that the courts of England and Wales shall have non-exclusive jurisdiction. If you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts; if you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts. Nothing in this clause deprives you of the protection of any mandatory provisions of the consumer law applicable in your country of habitual residence.
SECTION 22 – PRECEDENCE OF THESE TERMS OVER B2B COUNTERPARTY TERMS
These Terms shall prevail over any terms and conditions of any business counterparty, including those set out in any purchase orders, invoices or other documents issued by such counterparty. Any conflicting or inconsistent terms of a business counterparty are expressly rejected and shall not apply unless expressly agreed by us in writing. This clause does not apply to consumer customers; for consumers, Section 23 applies and your statutory rights are not affected.
SECTION 23 – PRECEDENCE OF THE INDIVIDUAL AGREEMENT
In the event of any conflict or inconsistency between the provisions of these Terms and the provisions of the specific contract concluded between you and us (for example, the order confirmation), the terms of the specific contract shall prevail to the extent of the inconsistency.
SECTION 24 – CHANGES TO THE TERMS OF USE
24.1 You can review the latest version of these Terms at any time on this page.
24.2 We may update or amend these Terms from time to time, for example to reflect changes in law or our business practices. We will post the updated Terms on this page and update the "last revised" date. Where a change materially affects your rights, we will, where reasonably practicable, give you advance notice (for example, by email or by a prominent notice on the website) and you will have the right to terminate the contract before the change takes effect. Changes to these Terms will not apply retrospectively to orders that have already been accepted by us.
24.3 Your continued use of or access to our website following the posting of changes to these Terms (other than changes that we are not entitled to apply to existing orders) constitutes your acceptance of those changes for future use.
SECTION 25 – COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION
25.1 If you have a complaint about our Service or any product purchased from us, please contact us in the first instance by email at info@zynvista.com or by post to the registered address shown in Section 2. We will acknowledge your complaint within a reasonable period and aim to resolve it as quickly as possible.
25.2 We are not currently obliged to use, and do not currently use, an Alternative Dispute Resolution (ADR) provider. If we are unable to resolve a dispute with you using our internal complaint-handling procedure, you remain free to pursue your statutory rights and any available remedies through the appropriate courts.
Company Name: Seravanna Limited Company Number: 16627156 Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Telephone: +44 7575 490655 Email: info@zynvista.com